Frequently Asked Questions

Where do you ship?

We currently ship within the United States. Shipping rates and delivery estimates will be calculated at checkout.

How long will it take to receive my order?

Many of our products are made to order, so processing and shipping times may vary. Once your order has shipped, you'll receive tracking information by email.

Can I track my order?

Yes! Once your order has shipped, you'll receive a tracking number so you can follow your package's journey.

Do you offer returns or exchanges?

Please refer to our Return Policy for complete information regarding returns, exchanges, and damaged items.

Return Policy

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos of the item and packaging. We'll work with you to make it right.

Are your products made to order?

Many of our products are made to order specifically for each customer. This helps reduce waste and allows us to offer a variety of unique designs and products.

Do you offer custom crocheted plushies?

Yes! We offer custom crocheted plushies on a case-by-case basis.

Because each plushie is handcrafted, availability depends on the complexity of the design, pattern availability, and current workload. If you have a custom plushie in mind, please contact us with your ideas and reference photos. We'll review your request and let you know if it's something we're able to create, along with an estimated price and timeline.

Do you have a physical store?

No. Crossroads Frontier Outfitters is currently an online-only family-owned business.

How can I contact you?

You can reach us through our Contact Us page. We'll do our best to respond as quickly as possible.

Contact us

Do you offer gift cards?

Gift cards may be available in the future as our store continues to grow. Stay tuned for updates!

Why is my order arriving in multiple packages?

Some products are fulfilled by different production partners. If your order contains multiple items, they may arrive in separate packages and at different times.

Can I cancel or change my order after placing it?

Because many of our products are made to order, we cannot guarantee changes or cancellations once production has begun. If you need assistance with an order, please contact us as soon as possible.