Shipping Policy

Thank you for shopping with Crossroads Frontier Outfitters.

Because many of our products are made to order or handcrafted, please review the information below regarding order processing and shipping.

Order Processing

Most orders are processed within 2–7 business days before shipment.

Processing times may vary depending on:

  • Product type
  • Order volume
  • Production partner timelines
  • Handmade or custom items

Once your order has been processed and shipped, you will receive tracking information via email.

Shipping Times

Shipping times vary based on your location and the products ordered.

Estimated shipping times:

  • United States: 3–10 business days after shipment

Please note that these are estimates and are not guaranteed delivery dates.

Multiple Shipments

Some items may be fulfilled by different production partners.

If your order contains multiple products, items may arrive in separate packages and on different days. You will receive tracking information for each shipment when available.

Custom Crocheted Plushies

Custom crocheted plushies are handmade and may require additional production time.

Production and shipping estimates for custom plushie orders will be discussed and provided before work begins.

Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Carrier delays
  • Holiday shipping volume
  • Supply chain disruptions
  • Other circumstances outside our control

Crossroads Frontier Outfitters is not responsible for delays caused by shipping carriers once an order has been shipped.

Incorrect Shipping Information

Please ensure your shipping information is accurate before placing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us within 14 days of the expected delivery date.

We may request photos, tracking information, or additional details to help investigate the issue and determine the best resolution.

Contact Us

If you have any questions regarding shipping, please contact us through our Contact Us page.

Thank you for supporting our small family-owned business.

Contact us